ChatGPT Streamlines Customer Service Operations

ChatGPT will be integrated into customer service chatbots powered by an Israeli startup to deal with queries even faster.

CommBox will now be able to create automated reports summing up a customer’s entire conversation and telling human agents the next step to solve the customer’s problem.

Until now, agents needed to create manual summaries of both their interactions, and the bot’s interactions with the customer. This new development will make the process much more efficient. 

“These are exciting times for the world of customer experience,” said Yaniv Hakim, the company’s CEO.

“With our platform, organizations are already managing as much as 85 percent of their customer conversations without a human agent, and are increasing customer satisfaction by as much as 60 percent, while profoundly reducing costs.

“This integration with ChatGPT demonstrates our commitment to continually bringing innovation that empowers the enterprise to maximize the value of AI and which accelerates the autonomous customer experience revolution.”

The company has deals with over 350 companies, from retail, to finance, and to healthcare – including Ikea, Adidas, Kimberly-Clark, AIG, Discount Bank and Clarks, the British shoe manufacturer. 

It most recently began offering its services to Clalit, Israel’s largest health provider, with autonomous chatbots currently operating in around 100 clinics.

CommBox was founded in 2013, and is based in Kibbutz Glil Yam, central Israel.