Israeli software firm NICE, a company that creates solutions to improve customer experience and data security, has been awarded a 10-year contract by the US Federal Aviation Administration (FAA) to create a system
that “will provide the FAA with capabilities that enable faster incident response and provide greater visibility into incident data helping improve transportation safety,” the company announced Wednesday.
The deal, valued at a whopping $137 million, will be used by the FAA’s Air Traffic Organization, which provides service to more than 44,000 flights and 2.7 million airline passengers across more than 29 million square miles of airspace.
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“Millions of flyers rely upon the FAA daily to ensure their safety,” said Chris Wooten, executive vice president at NICE. “In mission critical times of need, the FAA needs to be best positioned to act fast and respond smartly. We at NICE recognize the need of this important work and are ready to support the FAA as it improves incident related debriefing and investigations. We look forward to continuing our years of service in supporting the FAA.”
NICE’s air traffic control solutions are currently installed and operating in hundreds of control centers and airports worldwide, including some of the world’s busiest airports, the company says, according to the Jerusalem Post.
Founded in 1986 and headed by CEO Barak Eilam, NICE Systems provided software solutions that empower organizations to make better decisions based on advanced analytics. NICE helps organizations of all sizes improve customer service, ensure compliance and combat fraud.