AI-powered visual customer engagement company Techsee announced this week that it raised $16 million in a Series B funding round led by Scale Venture Partners, with participation from existing investors including Planven Investments, OurCrowd, Comdata Group and Salesforce Ventures. The funding will be used to further accelerate the company’s global business growth and strengthen its computer vision and augmented reality-powered visual customer assistance platform, the company said. The investment will also support the expansion of Techsee’s marketing and sales efforts in the US.
TechSee developed a visual engagement solution powered by artificial intelligence and augmented reality that aims to revolutionize the customer experience. The TechSee platform enables consumers to receive augmented reality-based visual guidance through their smartphones from a virtual technical assistant.
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Eitan Cohen, CEO and co-founder of TechSee, says: “While technology has become a commodity, customer service is still labor intensive and often involves friction-filled interactions. This results in high cost of service and barriers to customer adoption, negatively impacting enterprise profitability and scalability. TechSee helps companies overcome this challenge by deploying innovative autonomous visual applications that help them better connect with customers. ScaleVP’s investment represents a great vote of confidence in our vision, technology and traction.”
Andy Vitus, partner at Scale Venture Partners, who will be joining the board of directors according to the agreement says: “TechSee recognized the great potential for combining computer vision AI with augmented reality in customer engagement. Electronic devices become more complex with every generation, making their adoption a perennial challenge. TechSee is solving a massive problem for brands with a technology solution that simplifies the customer experience via visual and interactive guidance.”